Helping our customers to get the most out of Dalet's solutions
Your dedicated point of contact at Dalet, bringing you continuity and advocacy
We are here to help you maximize ROI/Outcomes on your investment and overall satisfaction with a simple philosophy: your success is our success.
Part of a broader Customer Success department including Support, Cloud Ops, Training & Knowledge, Customer Success Management (CSM) is a dedicated team accompanying our users during their entire Dalet journey.
From implementation to value realization, we are always involved to secure a smooth and secure collaboration across various teams.
For our customers, value is everything. We help you achieve this through the foundations of our CSM initiative.
The CSM team fosters a close relationship with Dalet customers. We offer product and industry knowledge & expertise, managing expectations and interactions through 4 building blocks of CSM service.
The Customer Success Management (CSM) team follows the sales process.
We work with our customers to understand their goals and create Objectives / Key Results (OKR) that are updated yearly to ensure continued business value.
We also focus on other dimensions such as Service-Level Agreements (SLAs), user enablement, product usage and product roadmaps.
Dalet identifies three main Value Vectors in order to follow up with our customers during our regular CSM reviews.
The CSM Team is dedicated to helping you achieve the most from our platforms. We deploy our CSM Framework to create an overall customer experience, driven by three main value vectors:
Partnering with Dalet to achieve and succeed through our award-winning platforms and the Dalet CSM Team
It's all about your success!
Beyond the CSM Team, Dalet offers resources to help you even further
3/27/2026
Qvest & Dalet : How Story-Centric Workflows and AI Are Reshaping Modern Media Production
The media industry is undergoing a fundamental shift. Tim Day, SVP at Qvest, breaks down the three forces reshaping how content is made, managed, and distributed, and why the organizations moving fastest are the ones who got their infrastructure right first.
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10/3/2024
Navigating the Media Technology Storm Through Collaboration and Value
As 2025 approaches, marking a pivotal year for the media technology sector, Dalet's CEO reflects on ongoing challenges and identifies potential solutions
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1/31/2023
Dalet Enables Business Transformation of Italian Premier Football League into a Leading Sports Media Company
State-of-the-art broadcast centre leverages full range of Dalet solutions
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